Welcome to TranquilTrack. These Terms and Conditions govern your use of our website and services. By accessing our website or booking our services, you agree to be bound by these Terms and Conditions in full. If you do not agree to these terms, please do not use our website or services.
These Terms and Conditions should be read alongside, and are in addition to, our Privacy Policy, Refund Policy, and any other documents referred to herein.
In these Terms and Conditions, the following definitions apply:
We grant you a limited, non-exclusive, revocable license to access and use our Website for personal, non-commercial purposes in accordance with these Terms and Conditions.
Certain features of our Website may require registration. When you register, you must provide accurate and complete information and update this information if it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
When using our Website, you agree not to:
Our Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by TranquilTrack, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and Content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:
The TranquilTrack name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of TranquilTrack or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.
When you make a Booking through our Website or directly with our representatives, you are offering to purchase our Services under these Terms and Conditions. All Bookings are subject to availability and confirmation by us. We reserve the right to decline any Booking at our discretion.
All prices are quoted in the currency specified during the booking process and include applicable taxes unless otherwise stated. Payment terms will be specified during the booking process and may include deposit requirements and payment schedules. All payments must be made by the due dates specified.
You are responsible for ensuring that you (and any other travelers on your booking) have valid travel documentation, including passports, visas, and health certifications required for your destination. We are not responsible for any issues arising from inadequate or invalid travel documentation.
We strongly recommend that all travelers obtain comprehensive travel insurance. Travel insurance is not included in our package prices unless explicitly stated. You acknowledge that it is your responsibility to obtain appropriate insurance coverage.
You agree to provide accurate, current, and complete information during the registration process and in all your interactions with our Services. This includes, but is not limited to, personal details, payment information, and travel preferences.
You are responsible for maintaining open channels of communication with us throughout the booking and travel process. This includes promptly responding to our inquiries and providing any additional information required for your booking.
When using our Services, you agree to:
We reserve the right to terminate your travel arrangements if your behavior is deemed dangerous, offensive, disruptive, or inappropriate, with no refund provided.
To the fullest extent permitted by law, TranquilTrack shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, personal injury, wrongful death, lost revenue, lost profits, loss of anticipated savings, loss of business or anticipated business, loss of data, or any other type of damage or loss, arising out of or in any way connected with:
In any event, our maximum liability to you for any claim arising from or related to our Website or Services shall not exceed the total amount paid by you to us for the specific booking or service that is the subject of the claim.
Our Website may contain links to third-party websites or services that are not owned or controlled by TranquilTrack. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that TranquilTrack shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
If you wish to change any part of your booking after confirmation, you must inform us in writing as soon as possible. While we will make reasonable efforts to accommodate your requested changes, we cannot guarantee that changes will be possible. Any changes may incur additional charges and fees, which will be communicated to you before the changes are finalized.
If you need to cancel your booking, you must notify us in writing. Cancellation fees will apply as outlined in our Refund Policy. We strongly recommend purchasing travel insurance that includes cancellation coverage.
While we make every effort to provide the services as confirmed, we reserve the right to make changes to your booking if circumstances require. If we make a significant change to your booking, we will inform you as soon as reasonably possible. In such cases, you will have the option to:
In rare circumstances, we may need to cancel your booking. This might occur due to circumstances beyond our control (force majeure), insufficient participation for group tours, or other unforeseen events. If we cancel your booking (except due to your failure to pay or comply with these terms), you will be entitled to a full refund of all monies paid to us or, if available and at your option, an alternative travel arrangement of comparable standard.
You agree to defend, indemnify, and hold harmless TranquilTrack, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of the Website or Services, including, but not limited to, any use of the Website's content, services, and products other than as expressly authorized in these Terms and Conditions, or your use of any information obtained from the Website.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any choice or conflict of law provision or rule.
If you have any concerns or disputes about our Website or Services, we encourage you to contact us first at [email protected] and we will try to resolve the dispute informally.
Any legal action or proceeding arising out of or relating to these Terms and Conditions shall be instituted exclusively in the courts of the United Kingdom, and you irrevocably submit to the jurisdiction of such courts in any such action or proceeding.
We reserve the right to revise and update these Terms and Conditions from time to time at our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
We will notify registered users of material changes to these Terms and Conditions by email or by posting a notice on our Website. For non-registered users, your continued use of our Website after such changes constitutes your acceptance of the new Terms and Conditions.
If any provision of these Terms and Conditions is found by a court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No waiver by TranquilTrack of any term or condition set out in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of TranquilTrack to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions, our Privacy Policy, and any other documents expressly incorporated by reference constitute the sole and entire agreement between you and TranquilTrack regarding the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.
If you have any questions or concerns about these Terms and Conditions, please contact us:
TranquilTrack
11 Wilkinson Manor
East Jimmouth
L25 8SJ
United Kingdom
Phone: +44 890 107 3013
Email: [email protected]
We strive to respond to all inquiries within 2 business days.