Introduction
At TranquilTrack, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your information when you visit our website, book our services, or interact with us in any way.
Please read this policy carefully to understand our practices regarding your personal data. By using our services or our website, you acknowledge that you have read and understood this policy.
1. Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped as follows:
1.1 Information You Provide to Us
- Identity Data: First name, last name, username or similar identifier, title, date of birth, gender, passport details (for booking purposes)
- Contact Data: Billing address, delivery address, email address, telephone numbers
- Financial Data: Payment card details (though we do not store complete payment information)
- Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us
- Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses
- Travel Preference Data: Information about your travel preferences, dietary requirements, medical conditions (if relevant to your trip), and special requirements
1.2 Information We Collect Automatically
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
- Usage Data: Information about how you use our website, products, and services
- Cookie Data: Information stored in cookies (see our Cookie Policy section for more details)
1.3 Information from Third Parties
- Partner Data: Information we receive from our business partners, such as airlines, hotels, or other travel service providers
- Social Media Data: Information you allow us to access when you connect your social media accounts to our services
2. How We Use Your Data
We use your personal data for the following purposes:
2.1 Service Provision
- To process and fulfill your travel bookings and reservations
- To manage your account and provide you with customer support
- To verify your identity and process payments
- To facilitate communication regarding your travel arrangements
- To provide essential pre-departure information
2.2 Communication
- To send administrative emails (such as booking confirmations, changes to our services, etc.)
- To respond to your inquiries, comments, or questions
- To provide updates about your travel arrangements
- To send marketing communications (when you have opted in)
2.3 Improvement and Analysis
- To analyze website usage and improve our services
- To conduct market research and satisfaction surveys
- To troubleshoot technical issues
- To develop new products and features
2.4 Legal and Security
- To comply with legal obligations
- To enforce our terms and conditions
- To protect our rights, property, or safety, or that of our customers or others
- To detect and prevent fraud, spam, abuse, security incidents, and other harmful activity
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., to provide you with our travel services)
- Legitimate Interests: Processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject
- Consent: You have given consent to the processing of your personal data for one or more specific purposes (e.g., marketing communications)
4. Data Sharing and Transfers
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party companies who process data on our behalf, such as payment processors, IT service providers, email service providers, and customer support platforms
- Travel Partners: Airlines, hotels, tour operators, transportation companies, and other travel service providers who fulfill parts of your travel itinerary
- Business Partners: Companies with whom we offer co-branded services or engage in joint marketing activities
- Legal and Regulatory Authorities: Law enforcement, regulatory authorities, courts, or other public bodies where we are required to do so by law
- Professional Advisors: Lawyers, auditors, bankers, and insurers who provide professional services to us
International Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
When we transfer your data internationally, we implement appropriate safeguards to ensure your information is protected in accordance with this privacy policy and applicable law. These safeguards may include using standard contractual clauses approved by relevant regulatory authorities.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you
- Right to Rectification: You can request that we correct inaccurate or incomplete personal data
- Right to Erasure: You can request that we delete your personal data in certain circumstances
- Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances
- Right to Data Portability: You can request that we transfer your personal data to you or to a third party in a structured, commonly used, machine-readable format
- Right to Object: You can object to our processing of your personal data in certain circumstances
- Right to Withdraw Consent: Where we process your data based on consent, you can withdraw that consent at any time
To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure of your personal data
- The purposes for which we process your personal data
- Whether we can achieve those purposes through other means
- The applicable legal requirements
In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
7. Cookie Policy
Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.
7.1 What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
7.2 Types of Cookies We Use
- Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems.
- Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Functionality Cookies: These enable the website to provide enhanced functionality and personalization.
- Targeting Cookies: These may be set through our site by our advertising partners to build a profile of your interests.
7.3 Managing Cookies
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Children's Privacy
Our services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children under 16. If we learn we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the details provided in the "Contact Information" section.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top.
We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
11. Contact Information
If you have questions or concerns about this privacy policy or our data practices, please contact us:
TranquilTrack
11 Wilkinson Manor
East Jimmouth
L25 8SJ
United Kingdom
Phone: +44 890 107 3013
Email: [email protected]
